Brother SM2700 Common Problems and Troubleshooting
Welcome to our guide on troubleshooting common problems with the Brother SM2700 sewing machine. If you own this specific model, you’re in the right place to find solutions to potential issues you might encounter.
The Brother SM2700 boasts a lightweight and portable design, along with a wide array of sewing features and included accessories. Whether you’re a beginner or an advanced sewer, the machine’s 27 built-in stitches and 63 stitch functions offer great versatility.
Let’s dive into the product details and features to better understand the machine before addressing its potential problems and solutions.
Brother SM2700 Overview
Product Description
The Brother SM2700 features a lightweight, portable design, yet with a full set of built-in sewing features and included accessories. Perfect for both beginner and more advanced sewers, it offers the versatility of 27 built-in stitches, with 63 stitch functions.
The machine includes blind hem, decorative, and quilting stitches, as well as an automatic, one-step buttonholer for added convenience.
Additionally, it comes with six quick-change sewing presser feet: buttonhole, zipper, button sewing, zigzag, narrow hemmer, and blind stitch feet. The model is designed for ease of use, featuring a built-in easy needle threader, jam-resistant Quick-Set top drop-in bobbin, and an automatic bobbin winding system.
An instructional DVD and English and Spanish user manual are also included with the machine.
Main Features
- 27 unique built-in stitches, including one 1-step auto-size buttonhole
- 63 stitch functions
- Brightly lit LED work area
- Automatic needle threading system
- Automatic bobbin winding system
Product Details
| Brand | Brother Sewing |
| Color | White |
| Material | Alloy Steel |
| Product Dimensions | 5.9″D x 15.3″W x 12.1″H |
| Item Weight | 15.7 Pounds |
| Power Source | Corded Electric |
| Is Electric | Yes |
About this item
- 27 Built-in stitches and 1 one-step buttonhole
- Automatic needle threading system
- Automatic bobbin winding system
- Brightly lit LED work area
Causes of Common Problems with the Brother SM2700
In the following sections, we will address some possible problems that you may encounter while using the Brother SM2700 sewing machine. We’ll also provide troubleshooting steps and solutions to help you get the most out of your sewing experience with this machine.
Common Problems with the Brother SM2700 and Troubleshooting
1. Jammed Bobbin
Description of the problem: One common issue with the Brother SM2700 is the bobbin getting jammed during sewing, causing the machine to stop or produce uneven stitches.
Cause of the problem: The jammed bobbin can occur due to improper threading, using low-quality thread, or not inserting the bobbin correctly.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Remove the needle plate and the bobbin case to access the jammed thread.
- Gently pull out the tangled thread, ensuring not to damage any parts.
- Clean the bobbin area and remove any lint or debris that may have accumulated.
- Reassemble the bobbin case and needle plate correctly.
- Thread the bobbin and the upper thread properly following the user manual.
- Start the machine and test the sewing to ensure the issue is resolved.
2. Skipped Stitches
Description of the problem: Some users may experience skipped stitches while sewing with the Brother SM2700, resulting in incomplete and uneven stitching.
Cause of the problem: Skipped stitches can be caused by using the wrong needle size or type, incorrect threading, or a dull needle.
Troubleshooting step-by-step:
- Stop the machine and turn it off.
- Check the needle size and type recommended for the fabric being used.
- If the needle is dull or damaged, replace it with a new one.
- Rethread the machine carefully, following the threading diagram in the user manual.
- Ensure the presser foot is lowered properly before sewing.
- Test sew on a scrap fabric to see if the skipped stitches issue is resolved.
3. Uneven Tension
Description of the problem: Uneven tension on the stitches can lead to loops on the top or bottom side of the fabric, affecting the overall sewing quality.
Cause of the problem: Uneven tension is often caused by incorrect threading, lint buildup in the tension discs, or using different types of threads in the upper and lower parts of the machine.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Clean the tension discs and remove any lint or debris.
- Ensure that the upper thread is threaded correctly, passing through all necessary thread guides and the tension dial.
- Make sure the bobbin is wound evenly and correctly inserted into the bobbin case.
- Test sew on a scrap fabric, adjusting the tension dial gradually until the stitches appear even.
4. Thread Breakage
Description of the problem: The thread may break frequently during sewing, causing frustration and interrupting the sewing process.
Cause of the problem: Thread breakage can occur due to using a poor-quality thread, a damaged or bent needle, or the thread being caught on a rough spot in the machine.
Troubleshooting step-by-step:
- Stop the machine and rethread the upper thread, ensuring it passes through all the thread guides correctly.
- Replace the needle with a new one, making sure it is compatible with the fabric being used.
- Check the thread for any knots, tangles, or weak spots, and replace it if necessary.
- Inspect the needle plate and bobbin case for any rough spots or burrs that could be catching the thread, and smooth them out if found.
- Gradually increase the tension dial if the thread breakage persists while sewing.
5. Needle Breaking
Description of the problem: Users may encounter instances where the needle breaks while sewing with the Brother SM2700.
Cause of the problem: Needle breakage can result from using the wrong needle size, incorrect insertion of the needle, or the needle hitting a pin or the presser foot.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Replace the broken needle with a new one of the correct size and type for the fabric.
- Ensure the needle is inserted correctly and facing the right direction according to the user manual.
- Double-check that there are no pins or foreign objects obstructing the needle’s path.
- Lower the presser foot properly before resuming sewing.
- Start sewing on a scrap fabric to check if the needle breaking issue has been resolved.
6. Thread Tangles in Bobbin Area
Description of the problem: Some users may face thread tangles and knots in the bobbin area, leading to disrupted sewing and messy stitches.
Cause of the problem: Thread tangles in the bobbin area can occur due to incorrect bobbin winding, using low-quality thread, or improper bobbin insertion.
Troubleshooting step-by-step:
- Turn off the machine and remove the bobbin.
- Inspect the bobbin for any tangles or knots and remove them carefully.
- Check the bobbin winding process, ensuring the thread is wound evenly and tightly.
- Reinsert the bobbin correctly into the bobbin case, following the user manual.
- Thread the bobbin thread through the bobbin tension correctly.
- Test sew on a scrap fabric to check if the thread tangle issue is resolved.
7. Uneven Feed Dog Movement
Description of the problem: The feed dogs, responsible for moving the fabric smoothly, may exhibit uneven or jerky movement, resulting in irregular stitching.
Cause of the problem: Uneven feed dog movement can be caused by dirt or debris obstructing their path, incorrect alignment, or a faulty feed dog mechanism.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Clean the feed dogs and the area around them, removing any lint or debris.
- Check the feed dog alignment and adjust it if necessary following the user manual.
- Inspect the feed dog mechanism for any signs of damage or wear and replace it if needed.
- Test sew on a scrap fabric to ensure the feed dogs move smoothly and evenly.
8. Noisy Operation
Description of the problem: Some users might notice excessive noise or unusual sounds coming from the Brother SM2700 while sewing.
Cause of the problem: Noisy operation can be caused by loose parts, lack of lubrication, or a mechanical issue within the machine.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Check for any loose screws, parts, or accessories, and tighten them as necessary.
- Ensure that the machine is properly lubricated as per the user manual.
- If the noise persists, it may indicate a mechanical problem. In this case, consider contacting customer support or a certified technician for further inspection.
9. Stitch Selection Error
Description of the problem: Users may encounter issues with stitch selection, where the chosen stitch on the control panel doesn’t match the actual stitch formed during sewing.
Cause of the problem: Stitch selection errors can occur due to improper control panel settings, electronic glitches, or a misalignment of the internal mechanism.
Troubleshooting step-by-step:
- Refer to the user manual and double-check the control panel settings to ensure the correct stitch is selected.
- Turn off the machine, wait for a few seconds, and then turn it back on to reset any electronic glitches.
- If the issue persists, it may be a mechanical problem. Consider contacting customer support or a certified technician for assistance.
10. Needle Threader Malfunction
Description of the problem: The automatic needle threader on the Brother SM2700 may fail to work, making it challenging to thread the needle easily.
Cause of the problem: A needle threader malfunction can be caused by misalignment, dirt, or a damaged needle threader mechanism.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Check the needle threader mechanism for any misalignment or visible damage.
- Clean the needle threader area, removing any dirt or debris that might hinder its operation.
- Attempt to use the needle threader again, following the user manual’s instructions.
- If the issue persists, consider threading the needle manually or seek assistance from customer support or a technician.
11. Thread Keeps Breaking in the Needle
Description of the problem: The thread consistently breaks near the needle, disrupting the sewing process and causing frustration.
Cause of the problem: Thread breakage near the needle can result from incorrect threading, using the wrong needle size for the thread, or a needle with a burr or damage.
Troubleshooting step-by-step:
- Stop the machine and unplug it for safety.
- Check the threading path of the upper thread, ensuring it is correctly guided through all the necessary components.
- Use the appropriate needle size and type that matches the thread and fabric being used.
- Inspect the needle for any burrs or damages, and replace it if necessary.
- Test sew on a scrap fabric to check if the thread breakage issue near the needle is resolved.
12. Uneven Stitch Length
Description of the problem: Sewing with the Brother SM2700 may result in uneven stitch lengths, creating an inconsistent appearance on the fabric.
Cause of the problem: Uneven stitch lengths can occur due to inconsistent sewing speed, incorrect tension settings, or a damaged feed dog mechanism.
Troubleshooting step-by-step:
- Ensure a steady and consistent sewing speed while guiding the fabric through the machine.
- Check the upper thread and bobbin tension settings, adjusting them to achieve balanced stitch lengths.
- Verify that the feed dogs are moving smoothly and evenly, and clean them from any debris if needed.
- Test sew on a scrap fabric to ensure the stitch length is even and consistent.
13. Needle Hits the Presser Foot
Description of the problem: The needle may hit the presser foot, causing damage to both and interrupting the sewing process.
Cause of the problem: The needle hitting the presser foot can be due to incorrect needle insertion, using the wrong presser foot for the selected stitch, or a bent needle.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Check the needle insertion to ensure it is positioned correctly and facing the right direction.
- Verify that the selected presser foot is suitable for the chosen stitch.
- If the needle is bent, replace it with a new one.
- Lower the presser foot properly before resuming sewing.
- Test sew on a scrap fabric to check if the issue of the needle hitting the presser foot is resolved.
14. Bobbin Thread Not Catching
Description of the problem: The bobbin thread may not properly catch the upper thread, leading to loose stitches or no stitches formed.
Cause of the problem: The bobbin thread not catching can occur due to incorrect bobbin insertion, improper threading, or a poorly wound bobbin.
Troubleshooting step-by-step:
- Stop the machine and remove the bobbin.
- Check the bobbin for any tangles, knots, or loose threads, and rewind it if needed.
- Reinsert the bobbin correctly into the bobbin case.
- Ensure that the upper thread is threaded properly and passes through all necessary thread guides and the tension dial.
- Test sew on a scrap fabric to check if the bobbin thread is catching the upper thread correctly.
15. Feed Dog Not Advancing Fabric
Description of the problem: The feed dogs may fail to advance the fabric while sewing, causing stitching to become stagnant.
Cause of the problem: The feed dogs not advancing fabric can be caused by dirt or debris obstructing their movement, incorrect feed dog height, or a mechanical issue.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Clean the feed dogs and the area around them, removing any lint or debris.
- Check the feed dog height adjustment, and adjust it if necessary following the user manual.
- If the issue persists, it may indicate a mechanical problem. Consider contacting customer support or a certified technician for further inspection.
16. Uneven Feed Dog Pressure
Description of the problem: Users may notice uneven feed dog pressure, leading to inconsistent fabric movement and stitching.
Cause of the problem: Uneven feed dog pressure can occur due to improper calibration, dirt or debris affecting the feed dog mechanism, or a mechanical issue.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Check the feed dog pressure adjustment, and recalibrate it if needed according to the user manual.
- Clean the feed dog area, removing any lint or debris that might affect their movement.
- Test sew on a scrap fabric to ensure the feed dog pressure is even and consistent.
- If the issue persists, it may indicate a mechanical problem. Consider contacting customer support or a certified technician for assistance.
17. Bobbin Thread Puckering
Description of the problem: The bobbin thread may cause puckering or gathering of the fabric, affecting the overall sewing quality.
Cause of the problem: Bobbin thread puckering can be caused by incorrect tension settings, using low-quality thread, or improper bobbin insertion.
Troubleshooting step-by-step:
- Check the bobbin thread tension and adjust it to match the upper thread tension.
- Use high-quality thread for the bobbin, ensuring it complements the upper thread.
- Reinsert the bobbin correctly into the bobbin case.
- Test sew on a scrap fabric to check if the issue of bobbin thread puckering is resolved.
18. Incorrect Needle Position
Description of the problem: Users may experience the needle positioned incorrectly, causing it to hit the presser foot or other machine parts.
Cause of the problem: Incorrect needle position can be due to a misalignment in the needle bar or improper insertion of the needle.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Check the needle bar alignment and adjust it if necessary following the user manual.
- Ensure the needle is inserted correctly and facing the right direction according to the user manual.
- Test sew on a scrap fabric to check if the issue of incorrect needle position is resolved.
19. Needle Flexing or Bending
Description of the problem: The needle may flex or bend while sewing, leading to skipped stitches or damage to the fabric.
Cause of the problem: Needle flexing or bending can occur due to using the wrong needle size for thick fabrics, sewing at high speed, or a damaged or dull needle.
Troubleshooting step-by-step:
- Use the appropriate needle size and type recommended for the specific fabric.
- Sew at a moderate speed, especially when dealing with dense or thick materials.
- Replace the needle with a new one if it is damaged, bent, or dull.
- Test sew on a scrap fabric to check if the issue of needle flexing or bending is resolved.
20. Inconsistent Buttonholes
Description of the problem: The Brother SM2700 may produce inconsistent buttonholes, leading to variations in size and stitch density.
Cause of the problem: Inconsistent buttonholes can occur due to improper buttonhole settings, incorrect foot attachment, or dirt affecting the buttonhole sensor.
Troubleshooting step-by-step:
- Check the buttonhole settings on the control panel, ensuring the correct buttonhole type and size are selected.
- Attach the buttonhole foot securely and ensure it moves smoothly along the fabric guide.
- Clean the buttonhole sensor area, removing any dirt or debris that might affect its performance.
- Test sew on a scrap fabric to check if the issue of inconsistent buttonholes is resolved.
21. Thread Fraying or Shredding
Description of the problem: The thread may fray or shred during sewing, resulting in weak and messy stitches.
Cause of the problem: Thread fraying or shredding can be caused by using low-quality or old thread, a damaged needle, or incorrect tension settings.
Troubleshooting step-by-step:
- Replace the thread with a higher-quality one that matches the fabric and needle size.
- Check the needle for any burrs, damages, or dullness, and replace it with a new one if needed.
- Adjust the thread tension to achieve a balanced and even stitch formation.
- Test sew on a scrap fabric to check if the issue of thread fraying or shredding is resolved.
22. Stitches Skipping or Looping
Description of the problem: The machine may skip stitches, leaving gaps in the sewing, or create loops on the fabric.
Cause of the problem: Stitches skipping or looping can be caused by using the wrong needle type, incorrect threading, or a damaged needle plate.
Troubleshooting step-by-step:
- Check the needle type and size, using the appropriate one for the fabric being used.
- Thread the machine carefully, ensuring the thread passes through all necessary guides and tension components.
- Inspect the needle plate for any damages or burrs that may cause stitching issues, and replace it if necessary.
- Test sew on a scrap fabric to check if the issue of stitches skipping or looping is resolved.
23. Machine Freezing or Not Responding
Description of the problem: The Brother SM2700 may freeze or become unresponsive, making it difficult to control or adjust settings.
Cause of the problem: Machine freezing or not responding can occur due to software glitches, overheating, or electronic malfunctions.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for a few minutes to allow it to cool down.
- Restart the machine and check if the issue is resolved.
- If the problem persists, consider updating the machine’s software if applicable.
- If the machine continues to freeze or become unresponsive, contact customer support or a certified technician for assistance.
24. Needle Thread Tension Issues
Description of the problem: Users may face difficulties adjusting the needle thread tension, leading to unsatisfactory stitch quality.
Cause of the problem: Needle thread tension issues can be caused by dust or lint buildup in the tension discs, incorrect threading, or a malfunctioning tension dial.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Clean the tension discs and surrounding area, removing any lint or debris.
- Rethread the machine carefully, following the threading diagram in the user manual.
- Adjust the tension dial gradually while test sewing on a scrap fabric until achieving the desired stitch quality.
25. Bobbin Winding Malfunction
Description of the problem: Users may encounter issues with the bobbin winding function, where the bobbin does not wind evenly or smoothly.
Cause of the problem: Bobbin winding malfunction can occur due to improper bobbin insertion, incorrect threading, or a faulty bobbin winding mechanism.
Troubleshooting step-by-step:
- Turn off the machine and unplug it for safety.
- Remove the bobbin and reinsert it correctly into the bobbin winder.
- Check the threading path for the bobbin winding, ensuring it is done properly.
- Test the bobbin winding function, making sure it winds the thread evenly and smoothly onto the bobbin.
- If the bobbin winding issue persists, it may indicate a mechanical problem. Consider contacting customer support or a certified technician for further inspection.
Brother SM2700 Sewing Machine User Reviews
Brother SM2700 has garnered a significant number of user reviews on various platforms, providing valuable insights into the experiences of users with this sewing machine.
Here, we will present both positive and negative feedback from Brother SM2700 sewing machine customers.
Positive Reviews from Brother SM2700 Sewing Machine Users
- Many users were satisfied with the ease of use and suitability of Brother SM2700 for beginners. The instructional DVD provided proved helpful and easy to follow, allowing new sewers to quickly grasp sewing techniques and gain confidence.
- Users appreciated the machine’s durability and build quality, considering it well-made and suitable for various sewing projects.
- Positive feedback highlighted the ease of threading the bobbin and the sewing machine, making the setup and use hassle-free.
- Some customers, particularly those with dexterity issues, found the machine user-friendly and praised its features for making sewing tasks more accessible and enjoyable.
- Positive reviews mentioned the portability of the Brother SM2700, making it convenient to move from the sewing area to storage when not in use.
These positive experiences indicate that Brother SM2700 has been well-received by many users, especially beginners, due to its ease of use, durability, and helpful features.
Negative User Reviews of the Brother SM2700 Sewing Machine
- Some users expressed frustration with the machine suddenly jamming, issues with the bobbin thread not coming through, and difficulties in rethreading.
- There were reports of the machine malfunctioning or not working after a period of disuse, leading to disappointment for those who encountered such issues.
- A few users found the machine’s price to be comparatively higher on certain platforms, suggesting that potential customers should consider checking other retailers for better deals.
While the majority of users were satisfied with the Brother SM2700 sewing machine, negative experiences were reported, primarily related to sudden malfunctions and price concerns.
Brother SM2700 Common Problems
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Brother SM2700 Sewing Machine Manual
For detailed operating instructions and guidelines on using the Brother SM2700 sewing machine, users can refer to the official manufacturer’s website.
The manual is a valuable resource that provides comprehensive information on machine setup, threading, stitch selection, troubleshooting, and maintenance.
Visit the Brother Sewing website to access the Brother SM2700 user manual and make the most of your sewing machine’s capabilities.
Brother SM2700 Frequently Asked Questions
1. How do I thread the Brother SM2700 sewing machine?
To thread the Brother SM2700, follow the step-by-step threading instructions provided in the user manual. The process typically involves guiding the thread through specific guides and tension discs, and finally, threading the needle. Refer to the diagram in the manual for proper guidance.
2. Why is my needle breaking frequently while sewing?
Frequent needle breakage can result from various factors, such as using the wrong needle size or type for the fabric, sewing through multiple layers without adjusting the needle size, or a damaged or bent needle. Check the needle size and type compatibility with the fabric, and ensure it is inserted correctly. Replace the needle if it is damaged or bent.
3. How can I prevent fabric puckering during sewing?
Fabric puckering can be minimized by ensuring appropriate thread tension and using the correct needle for the fabric type. Adjust the thread tension as needed and use a ballpoint needle for knit fabrics and a sharp needle for woven fabrics.
4. Why is my Brother SM2700 sewing machine not turning on?
If the machine is not turning on, check if it is properly plugged into a functioning power outlet. Ensure that the power cord is securely connected to both the machine and the power source. If the issue persists, try a different power outlet or consult the user manual for troubleshooting tips.
5. How do I clean and maintain my Brother SM2700 sewing machine?
Regular cleaning and maintenance are essential to keep the machine in good working condition. Follow the maintenance guidelines in the user manual, including cleaning the bobbin area, changing needles regularly, and oiling the machine as recommended. Always turn off and unplug the machine before performing any maintenance tasks.
Conclusion
Whenever you encounter a problem with your Brother SM2700 sewing machine, it’s essential to refer to the user manual for specific troubleshooting steps. If the issue persists or requires professional attention, do not hesitate to contact Brother’s customer service or visit an authorized service center for assistance. Proper maintenance and care of your sewing machine will ensure its optimal performance and longevity.
