Husqvarna Viking Platinum Plus Common Problems and Troubleshooting
Welcome to our guide on troubleshooting common issues with the Husqvarna Viking Platinum Plus sewing machine. As an owner of this advanced model, you’re undoubtedly familiar with its remarkable features and precision. However, like any complex machine, the Platinum Plus may encounter occasional difficulties during operation. In this article, we’ll delve into potential problems that users might face and provide effective solutions. Whether you’re experiencing stitching irregularities or display malfunctions, we’ve got you covered with comprehensive troubleshooting advice tailored specifically for the Husqvarna Viking Platinum Plus.
Causes of Common Problems with the Husqvarna Viking Platinum Plus
This section serves as an introduction to the various issues that can arise with the Husqvarna Viking Platinum Plus sewing machine. Subsequent subsections will address specific problems and their troubleshooting steps.
Common Problems with the Husqvarna Viking Platinum Plus
Here are common issues that users may encounter with the Husqvarna Viking Platinum Plus sewing machine, along with detailed troubleshooting steps:
Thread Breakage
-
Husqvarna Viking Platinum Plus Thread Breakage
Description of the problem: Threads frequently break during sewing.
Cause of the problem: Incorrect threading, improper tension, or using low-quality thread.
Troubleshooting step-by-step:
- Re-thread the machine following the correct threading path as per the user manual.
- Adjust the tension settings based on the type of fabric and thread being used.
- Ensure that the needle is suitable for the fabric and properly inserted.
- Use high-quality thread suitable for the sewing project.
Bobbin Jamming
-
Husqvarna Viking Platinum Plus Bobbin Jamming
Description of the problem: The bobbin gets stuck or jams while sewing.
Cause of the problem: Improperly wound bobbin, debris in the bobbin area, or incorrect bobbin insertion.
Troubleshooting step-by-step:
- Ensure the bobbin is wound correctly and inserted properly into the bobbin case.
- Clean the bobbin area to remove any lint, dust, or debris.
- Check for any obstructions or tangled threads in the bobbin case and remove them.
- Re-engage the bobbin winding mechanism if it was disengaged accidentally.
Uneven Stitching
-
Husqvarna Viking Platinum Plus Uneven Stitching
Description of the problem: Stitching appears uneven or irregular.
Cause of the problem: Incorrect tension settings, dull or bent needle, or improper presser foot pressure.
Troubleshooting step-by-step:
- Adjust the tension settings to achieve balanced stitches.
- Replace the needle with a new one if it is dull or bent.
- Check and adjust the presser foot pressure according to the fabric being sewn.
- Ensure the machine is properly cleaned and lubricated.
Machine Freezing
-
Husqvarna Viking Platinum Plus Machine Freezing
Description of the problem: The machine freezes or becomes unresponsive during operation.
Cause of the problem: Software glitch, overheating, or electrical issues.
Troubleshooting step-by-step:
- Turn off the machine and unplug it from the power source.
- Allow the machine to cool down if overheating is suspected.
- Check for any loose connections or damaged power cords.
- If the issue persists, contact customer support for further assistance.
Needle Breakage
-
Husqvarna Viking Platinum Plus Needle Breakage
Description of the problem: Needles frequently break while sewing.
Cause of the problem: Incorrect needle size, bent needle, or sewing over pins.
Troubleshooting step-by-step:
- Ensure the needle is the correct size and type for the fabric being sewn.
- Replace the needle if it is bent or damaged.
- Avoid sewing over pins, as this can cause the needle to break.
- Check the needle plate and feed dogs for any burrs or damage that may be causing needle breakage.
Thread Tension Issues
Husqvarna Viking Platinum Plus Thread Tension Issues
Description of the problem: Inconsistent or incorrect thread tension resulting in loose or tight stitches.
Cause of the problem: Improper tension settings, lint or debris in the tension discs, or worn tension components.
Troubleshooting step-by-step:
- Check and adjust the upper thread tension according to the fabric and thread being used.
- Clean the tension discs using a lint brush to remove any accumulated lint or debris.
- Inspect the tension components for signs of wear and replace if necessary.
- Test the tension settings on scrap fabric before starting a new project.
Thread Nesting or Bird’s Nesting
Husqvarna Viking Platinum Plus Thread Nesting
Description of the problem: The formation of tangled thread nests on the underside of the fabric.
Cause of the problem: Incorrect threading, bobbin tension issues, or sewing at high speeds.
Troubleshooting step-by-step:
- Ensure the machine is correctly threaded, including the bobbin.
- Check and adjust the bobbin tension if necessary.
- Reduce the sewing speed, especially when sewing intricate patterns or thick fabrics.
- Use a quality thread suitable for the fabric and project requirements.
Feed Dog Malfunction
Husqvarna Viking Platinum Plus Feed Dog Malfunction
Description of the problem: Feed dogs fail to move the fabric forward or backward during sewing.
Cause of the problem: Dirty or obstructed feed dogs, damaged feed dog mechanism, or incorrect presser foot pressure.
Troubleshooting step-by-step:
- Clean the feed dogs and surrounding area to remove any lint, dust, or debris.
- Check for any visible damage to the feed dog mechanism and replace if necessary.
- Adjust the presser foot pressure to ensure proper contact between the fabric and feed dogs.
- Manually move the feed dogs using the handwheel to check for smooth operation.
Thread Cutter Not Working
Husqvarna Viking Platinum Plus Thread Cutter Not Working
Description of the problem: The automatic thread cutter feature fails to cut the thread properly.
Cause of the problem: Dull or damaged thread cutter blade, incorrect thread tension, or software glitch.
Troubleshooting step-by-step:
- Inspect the thread cutter blade for any signs of dullness or damage and replace if necessary.
- Adjust the thread tension to ensure proper thread cutting without excessive strain on the blade.
- Reset the machine to its default settings and test the thread cutter function again.
- If the issue persists, contact customer support for further assistance or repair.
Bobbin Thread Showing on Top
Husqvarna Viking Platinum Plus Bobbin Thread Showing on Top
Description of the problem: The bobbin thread is visible on the top side of the fabric.
Cause of the problem: Incorrect bobbin insertion, bobbin tension issues, or upper thread tension too loose.
Troubleshooting step-by-step:
- Ensure the bobbin is inserted correctly into the bobbin case and wound evenly.
- Adjust the bobbin tension if necessary to achieve balanced stitches.
- Tighten the upper thread tension slightly to prevent the bobbin thread from showing.
- Test the tension settings on scrap fabric before continuing with the project.
Needle Threader Malfunction
Husqvarna Viking Platinum Plus Needle Threader Malfunction
Description of the problem: The automatic needle threader fails to thread the needle properly.
Cause of the problem: Misalignment of the needle threader mechanism, bent needle, or debris obstructing the thread path.
Troubleshooting step-by-step:
- Inspect the needle threader mechanism for any misalignment or damage and adjust or replace as needed.
- Ensure the needle is straight and not bent, as a bent needle can prevent proper threading.
- Clean the needle threader area to remove any lint, dust, or debris that may be obstructing the thread path.
- Manually thread the needle if the automatic threader continues to malfunction.
Stitch Skipping
Husqvarna Viking Platinum Plus Stitch Skipping
Description of the problem: The machine skips stitches, resulting in incomplete or uneven seams.
Cause of the problem: Dull or damaged needle, incorrect needle size or type, or improper thread tension.
Troubleshooting step-by-step:
- Replace the needle with a new one if it is dull, bent, or damaged.
- Ensure the needle size and type are appropriate for the fabric being sewn.
- Check and adjust the thread tension to achieve balanced stitches.
- Test the machine on scrap fabric to verify that the issue has been resolved.
Noise During Operation
Husqvarna Viking Platinum Plus Noise During Operation
Description of the problem: Unusual or excessive noise is emitted from the machine while sewing.
Cause of the problem: Loose or worn machine components, lack of lubrication, or foreign objects trapped in the machine.
Troubleshooting step-by-step:
- Tighten any loose screws or bolts on the machine to eliminate rattling or shaking.
- Apply lubricant to the moving parts of the machine according to the manufacturer’s recommendations.
- Inspect the machine for any foreign objects, such as broken needles or pins, and remove them carefully.
- If the noise persists, consult a technician for further inspection and repair.
Buttonhole Malfunction
Husqvarna Viking Platinum Plus Buttonhole Malfunction
Description of the problem: The automatic buttonhole function fails to produce accurate or consistent buttonholes.
Cause of the problem: Incorrect buttonhole settings, worn buttonhole foot, or improper fabric positioning.
Troubleshooting step-by-step:
- Adjust the buttonhole settings on the machine to match the desired buttonhole size and style.
- Inspect the buttonhole foot for signs of wear or damage and replace if necessary.
- Ensure the fabric is positioned correctly under the presser foot and that there are no obstructions in the buttonhole path.
- If the issue persists, try sewing buttonholes manually or consult the machine’s user manual for further assistance.
Thread Looping on the Bottom
Husqvarna Viking Platinum Plus Thread Looping on the Bottom
Description of the problem: Loops of thread appear on the underside of the fabric, creating unsightly loops or knots.
Cause of the problem: Improper bobbin tension, incorrect threading, or using the wrong bobbin type.
Troubleshooting step-by-step:
- Adjust the bobbin tension to achieve balanced stitches without excessive looping.
- Double-check the threading of both the upper thread and the bobbin thread, ensuring they are correctly inserted and tensioned.
- Use a bobbin specifically designed for the Husqvarna Viking Platinum Plus to ensure compatibility and optimal performance.
- If the issue persists, try using a different type of thread or consult a technician for further assistance.
Bobbin Winding Issue
Husqvarna Viking Platinum Plus Bobbin Winding Issue
Description of the problem: The bobbin fails to wind evenly or fully.
Cause of the problem: Incorrect bobbin placement, worn bobbin winding mechanism, or tangled thread.
Troubleshooting step-by-step:
- Ensure the bobbin is placed securely on the winding spindle and engaged properly with the winding mechanism.
- Inspect the bobbin winding mechanism for any signs of wear or damage and replace if necessary.
- Check for any tangled thread around the bobbin or spindle and remove it before attempting to wind the bobbin again.
- Adjust the bobbin tension if necessary to achieve smooth and even winding.
Thread Getting Caught in the Bobbin Case
Husqvarna Viking Platinum Plus Thread Getting Caught in the Bobbin Case
Description of the problem: The upper thread gets tangled or caught in the bobbin case during sewing.
Cause of the problem: Improper threading, incorrect bobbin tension, or damaged bobbin case.
Troubleshooting step-by-step:
- Re-thread the machine, ensuring that the thread follows the correct path and is properly tensioned.
- Adjust the tension on the bobbin case to match the upper thread tension.
- Inspect the bobbin case for any signs of damage or burrs that may be catching the thread, and replace if necessary.
- Use high-quality thread and avoid sewing at high speeds to reduce the likelihood of thread getting caught.
Thread Fraying or Breaking
Husqvarna Viking Platinum Plus Thread Fraying or Breaking
Description of the problem: The thread frays or breaks frequently during sewing.
Cause of the problem: Using incorrect needle size, rough edges on the needle or thread, or excessive tension.
Troubleshooting step-by-step:
- Ensure that the needle size matches the thread weight and fabric being used.
- Inspect the needle for any burrs or rough spots and replace if necessary.
- Check the thread for any knots, tangles, or rough spots that may be causing it to fray or break.
- Reduce the tension slightly and test sew on scrap fabric to determine if the issue persists.
Foot Pedal Not Responding
Husqvarna Viking Platinum Plus Foot Pedal Not Responding
Description of the problem: The foot pedal fails to control the machine’s speed or does not respond at all.
Cause of the problem: Loose connection, damaged foot pedal, or electrical issues.
Troubleshooting step-by-step:
- Check the connection between the foot pedal and the machine to ensure it is securely plugged in.
- Inspect the foot pedal cable for any signs of damage or fraying, and replace if necessary.
- Test the foot pedal on a different machine or outlet to determine if the issue is with the pedal or the machine.
- If the problem persists, contact customer support for further assistance or repair.
Uneven Bobbin Tension
Husqvarna Viking Platinum Plus Uneven Bobbin Tension
Description of the problem: The bobbin thread tension varies, resulting in uneven stitches.
Cause of the problem: Improper bobbin placement, damaged bobbin case, or incorrect bobbin tension adjustment.
Troubleshooting step-by-step:
- Ensure the bobbin is inserted correctly into the bobbin case and threaded properly.
- Inspect the bobbin case for any signs of damage or wear, and replace if necessary.
- Adjust the bobbin tension using the tension screw on the bobbin case to achieve balanced stitches.
- Test sew on scrap fabric to verify that the bobbin tension is consistent and matches the upper thread tension.
Bobbin Running Out Too Quickly
Husqvarna Viking Platinum Plus Bobbin Running Out Too Quickly
Description of the problem: The bobbin thread runs out prematurely, interrupting sewing projects.
Cause of the problem: Insufficient bobbin thread wound, improper bobbin tension, or frequent use of large stitches.
Troubleshooting step-by-step:
- Ensure the bobbin is wound with an adequate amount of thread before starting a sewing project.
- Check and adjust the bobbin tension to prevent excessive unraveling of the thread.
- Avoid using large stitch lengths unnecessarily, as this can deplete the bobbin thread more quickly.
- Keep spare bobbins on hand to quickly replace empty ones during sewing sessions.
Machine Overheating
Husqvarna Viking Platinum Plus Machine Overheating
Description of the problem: The sewing machine becomes excessively hot during extended use.
Cause of the problem: Blocked ventilation, heavy workload, or malfunctioning internal components.
Troubleshooting step-by-step:
- Ensure the machine is placed in a well-ventilated area to allow heat to dissipate effectively.
- Take breaks during extended sewing sessions to allow the machine to cool down.
- Inspect the machine for any obstructions blocking the ventilation openings and remove them if present.
- If the issue persists, contact customer support for further assistance or repair.
Stitch Length Inconsistency
Husqvarna Viking Platinum Plus Stitch Length Inconsistency
Description of the problem: The length of stitches varies unexpectedly, resulting in uneven seams.
Cause of the problem: Incorrect stitch length setting, worn feed dogs, or mechanical issues.
Troubleshooting step-by-step:
- Adjust the stitch length setting on the machine to achieve the desired length.
- Inspect the feed dogs for signs of wear or damage and replace them if necessary.
- Ensure the machine is properly cleaned and lubricated to prevent mechanical issues affecting stitch length.
- Test sew on scrap fabric to verify that the stitch length is consistent across different fabric types.
Button Not Engaging
Husqvarna Viking Platinum Plus Button Not Engaging
Description of the problem: The buttons fail to engage with the machine’s controls, preventing selection of functions.
Cause of the problem: Dust or debris accumulation, worn button mechanism, or electrical connectivity issues.
Troubleshooting step-by-step:
- Clean the buttons and surrounding area to remove any dust or debris that may be obstructing their movement.
- Inspect the button mechanism for signs of wear or damage and replace if necessary.
- Check the electrical connections between the buttons and the machine’s control panel to ensure proper connectivity.
- If the problem persists, consult the machine’s user manual for instructions on resetting or calibrating the buttons.
Thread Tangling in Bobbin Area
Husqvarna Viking Platinum Plus Thread Tangling in Bobbin Area
Description of the problem: The thread becomes tangled in the bobbin area, causing jams and disruptions.
Cause of the problem: Improper threading, loose bobbin tension, or mechanical issues with the bobbin case.
Troubleshooting step-by-step:
- Re-thread the machine, ensuring that the thread follows the correct path and is properly tensioned.
- Check and adjust the tension on the bobbin case to match the upper thread tension.
- Inspect the bobbin case for any signs of damage or irregularities that may be causing the thread tangling.
- Clean the bobbin area thoroughly to remove any lint, dust, or debris that may contribute to thread tangling.
Husqvarna Viking Platinum Plus Sewing Machine Manual
You can find the operating instructions for the Husqvarna Viking Platinum Plus sewing machine on the manufacturer’s website. Simply visit their site and navigate to the support or resources section to locate the manual for your specific model.
Frequently Asked Questions (FAQ) about the Husqvarna Viking Platinum Plus
Q: How do I adjust the thread tension on the Husqvarna Viking Platinum Plus?
A: To adjust the thread tension on the Husqvarna Viking Platinum Plus, refer to the machine’s manual for specific instructions. Generally, you can adjust the tension dial located on the machine’s body or use the tension adjustment feature in the settings menu for computerized models.
Q: Why does my Husqvarna Viking Platinum Plus keep jamming?
A: Jamming can occur due to various reasons, including improper threading, bobbin issues, or mechanical problems. Refer to the troubleshooting section in the manual for step-by-step instructions on how to resolve jamming issues.
Q: How do I clean and maintain my Husqvarna Viking Platinum Plus?
A: Proper maintenance is essential for keeping your sewing machine in optimal condition. Consult the manual for detailed instructions on cleaning and lubricating the machine’s components. Regular maintenance tasks may include removing lint, oiling moving parts, and checking for loose screws.
Q: What should I do if my stitches are skipping or uneven?
A: Uneven stitches can result from various factors, such as incorrect needle placement, tension issues, or dull needles. Refer to the troubleshooting section in the manual for guidance on diagnosing and fixing stitching problems.
Q: Is it normal for my Husqvarna Viking Platinum Plus to make noise during operation?
A: While some noise is expected during sewing, excessive or unusual noises may indicate underlying issues. Check the manual for tips on identifying and addressing noisy operation, which may include cleaning, lubricating, or adjusting machine components.
Conclusion
Always refer to the manual, customer service, or service center whenever possible if there is a problem with your Husqvarna Viking Platinum Plus sewing machine. These resources can provide valuable guidance and support to ensure optimal performance and longevity of your machine.
Husqvarna Viking Platinum Plus 950E Common Problems
